Today i learned that one of the requirements for having the small Phone icon (TAPI Integration) next to y0ur Phone No’s in RTC, is depending on Microsoft Office Communicator to be installed. But my customer needed the TAPI integration, but doesn’t use Office Communicator, instead they use a combination of Asterisk and ActivaTSP.
First task was looking at the Page, to find out how the Phone Icon got displayed. On the Fields in a Page there is a property called ExtendedDatatype, it can have these values: None, Phone No., URL, E-Mail, Ratio, Masked – and it impacts the layout and behaviour of the control in a Page. Well, installing Office Communicator is not an option, so as the developer you have to come up with a possible solution/workaround. And it was actually pretty easy…
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